Training

Get in touch if you’d like to talk to me about your team or organisations’s training needs.

I can help you:

Understand your learning needs

• Map the strengths and gaps of your team’s skill and knowledge
• Benchmark the maturity of research and design in your organisation
• Design learning interventions to support your strategic goals
• Create and deliver bespoke training courses
• Develop a programme of learning and support
• Train the trainers to scale up learning
• Help you build and support you design and research communities
• Work with you to improve specific issues in your community
• Support building equity, diversity and inclusion in your team

I’ve been developing and delivering training and learning experiences for over 20 years, training 1000s of people.

I believe that supporting and investing in community is the best way to build capability, but training courses come a close second. Get in touch if you’d like to talk about UCD communities.

Testimonials and feedback

"Excellently delivered, engaging and good mix of theory and practice, working on fictional services and thinking about our own
services. It was also good to hear about real examples from your work, how you approached problems and what worked and what didn't."

"I loved how it was a mix of theoretical learning, practical exercises, and space to reflect and share. Thank you for your balance of empathy, listening and giving practical advice and tips!"

"You created a warm, open and inclusive environment which made me feel safe to learn and share"

"Good balance of interaction, thinking and discussing. Loved your approach and facilitation, Clara! Overall, great day, feeling very energised from the session."

"Loved the questions Clara & Ignacia asked us off the back of our original thinkings so we considered another way."

"Feeling some new positive energy to take on my work after this training! Thanks :)"

Current courses

Equity and justice

• Power and privilege: Designing and building equitable services (8 hours)

Training and facilitation

• Workshop facilitation (3 hours)
• Writing great training (8 hours)

Service design

• Introduction to service design in Government (10 hours)
• Service design in practice (3 days)
• Service mapping practitioner level course (8 hours)

User-centred design

• Advocating for User-centred design in government (10 hours)
• Introduction to User-centred Design (UCD) in Government (1 day)
• User-centred design induction (2 hours)
• How to be a designer in Government (8 hours)

Get in touch if you’re interested in any of these courses